Canada commute: Cancelled flights, delays

Canada commute: Cancelled flights, delays

After years aside, Elizabeth Taliana says she booked a flight for her daughter to fly out from Toronto to Vancouver.

Her daughter most effective will get one week of holiday from paintings all the way through the summer time.

Despite the fact that she made the reservation greater than two months in the past, Taliana says she most effective realized not too long ago that her daughter’s flight were cancelled, a pattern Canadians are changing into all too acquainted with.

“I’ve no longer noticed my daughter in nearly six years, so that is very distressing,” Taliana advised in an electronic mail.

Her tale is very similar to many shared with in contemporary days as cancelled flights, delays and misplaced baggage throw a wrench in Canadians’ summer time commute plans, due partly to staffing shortages at Canadian airports.

Some record napping at airports because of cancellations and delays. One particular person, flying from Newfoundland to Vancouver Island, stated it took two cancelled flights and an additional day to get house, whilst his baggage — full of 70 frozen lobsters — took two days to reach.

The responses have been emailed to and feature no longer all been independently verified.

Samantha Van Noy says she misplaced 3 items of baggage that, on the time she wrote to, hadn’t arrived in additional than 8 days.

Flying to Chicago for a tradeshow, Van Noy says her sales space fabrics have been in her baggage and the amount of cash misplaced because of her airline’s “incompetence is incalculable.”

“I inform everybody do not fly except you completely want to at the moment,” she stated.

Kimberly Horton, a Canadian residing in Austin, Texas, stated she purchased 3 tickets in February for herself, her husband and their son to fly to Toronto to discuss with her circle of relatives, whom she hasn’t noticed in 3 years because of COVID-19.

“What was once meant to be a joyous party was heartbreak and unhappiness,” Horton stated.

She says the airline positioned her husband on standby since the flight was once overbooked.

After calling customer support two times, and being on cling for an hour and 40 mins, she says she was once advised there was once not anything which may be accomplished.

“My husband was once denied boarding and my son was once crying as we left,” she stated.

After being requested to test her carry-on baggage because of a loss of overhead compartment area, Horton says her bag by no means confirmed up.

“It had all of my valuables, medicines, touch lenses, my son’s retainers, my Invisalign, and so forth. Issues you wish to have and can not substitute on holiday,” she stated.

She were given her bag 3 days later. In the meantime, her husband was once ready to get on any other flight, most effective to have it evacuated because of a gas spill.

“That was once the general snapping point for my husband. He was once exhausted of the whole lot and requested for his baggage again. They returned his luggage reeking of jet gas and he headed house cancelling his holiday with us,” Horton stated.


Oksana Klausmann had booked a travel from Toronto to New York Town for past due June and says after a long check-in procedure, she and her daughter went thru customs most effective to find that they weren’t at the flight manifest, in spite of having their boarding passes.

From there, she says they have been taken to a small room filled with different households, kids, and seniors, amongst others.

She described the room as no longer having sufficient seats for everybody, forcing some to sit down at the flooring, and one small washroom with out a cleaning soap, bathroom paper or paper towels. Klausmann says there have been no cups for the water fountain.

A number of hours later, they gained an electronic mail pronouncing their flight was once cancelled. An agent then arrived with a couple of law enforcement officials confirming the location.

“What came about subsequent must by no means occur to my daughter and me. Insurrection, offended other people, screaming, yelling, pushing, and much more,” she stated. “It was once unsafe, horrifying, violent, and adversarial. I took my daughter and we attempted to depart the room full of greater than 200 or 300 offended other people.”

Having already booked a lodge and displays in New York, Klausmann says cancelling the travel wasn’t an choice.

They discovered a flight with any other airline that value just about up to all of the travel. They went thru any other long check-in procedure, however ultimately made it to New York.

As soon as again at Toronto Pearson, following an extended extend on their go back flight, Klausmann says most effective 15 passengers have been allowed to depart the airplane at a time because of congestion at customs.

“Consider me that individuals weren’t glad about it and a few of them began to come back forcefully from the again of the airplane to be at the entrance to get off the airplane,” Klausmann stated.

Frustrations most effective persevered as other people began looking ahead to their baggage.

“Pearson Airport brings the worst out of other people now, no longer everybody can keep calm in those instances and so they put people at nice chance,” she stated.

“We, two Canadians, a daughter and a mother, happening a travel to have amusing and experience time in combination, must by no means have such an revel in. We paid for any individual’s errors and lack of ability to supply provider with our personal cash which may be used for various functions.”

Canada commute: Cancelled flights, delaysOther folks sleep on a bench as they wait at Pierre Elliott Trudeau airport, in Montreal, June 29, 2022. THE CANADIAN PRESS/Ryan Remiorz


Lori Veltkamp had deliberate a three-week travel to Greece together with her two daughters. She purchased her tickets in January and was once scheduled to fly direct from Toronto to Athens in past due June.

In anticipation of a hectic scene at Pearson, she says she and her daughters arrived greater than 5 hours ahead of their departure time, however have been put on standby and advised to look ahead to their seat assignments on the gate.

Veltkamp says the flight encountered additional delays because of the airplane’s foods arriving past due.

Later, she stated she was once “devastated” to be informed that they wouldn’t get at the airplane as a result of they booked their flights thru a 3rd celebration and “have been principally put on the backside of the record to get off of standby.”

“They rushed us off to a gate that was once boarding heading to Venice, however it could have an eight-hour layover in Venice ahead of we might fly to Athens,” she stated.

They controlled to catch the flight with the layover in Venice. However 5 days into their travel, Veltkamp says they nonetheless have not gained their 3 suitcases.

“We’re 3 other people with principally no garments and feature had to buy new issues. We’re hopeful that we will be able to obtain our bags quickly however are feeling very defeated and discouraged through this whole revel in,” she stated.


After his flight from Prince George, B.C., to Toronto for July was once cancelled, Harmolk Brar stated he was once given an choice of cancelling the flight on-line for money back.

Choosing this, he says the airline sought after to fee him $150 plus tax in consequences.

“A cancellation penalty for flights that they’ve already cancelled,” he stated. “That is probably the most preposterous factor I have heard of.”

Jamie Boulter and her husband had plans to fly from Moncton, N.B., to Hamilton, Ont., in July for a couple of days.

She gained an electronic mail pronouncing their flight were cancelled and that they might obtain a follow-up explaining the best way to get money back or rebook, doubtlessly flying to Toronto in the course of the airline’s sister corporate as an alternative, which she says would have created extra issues since they booked a condo automotive in Hamilton.

Boulter stated her most effective choices have been to rebook with the similar airline for July 4, the day she was once meant to fly again to New Brunswick, or cancel.

She selected to cancel and was once advised her refund could be lower than part of what she initially paid. Boulter stated she has attempted unsuccessfully to succeed in any individual from the airline through telephone, an internet touch shape and social media.

“I had paid for 3 nights at a lodge and it was once non-refundable by the time I realized my flight was once cancelled. I additionally paid for live performance tickets to 2 displays, that have been non-refundable,” she stated.

“The live performance was once a two-night efficiency of my favorite band, taking part in their first album in its entirety at the twentieth anniversary of that album, of their place of origin. This revel in was once going to be large for me. I am so soured through this revel in.”

Whilst Pearson has noticed one of the crucial worst commute reports up to now this 12 months, Richard Vanderlubbe, an Affiliation of Canadian Shuttle Businesses director and president of, says delays at higher airports can cascade to smaller ones.

“It is a kind of issues that is like a tightly tuned drumhead. There is no longer a lot slack within the gadget,” he advised CTV Information Channel on Saturday.

“In case you have a pilot or a group that calls in in poor health, and persons are nonetheless getting in poor health, the airline has to scramble to discover a certified pilot for that airplane. And by the point they come up with any individual, this can be a subject of adjusting the pilots on other routes with a view to make this occur and to have much less have an effect on at the connections.”

In the end, he says it is not a lot amusing for the airways both, who need to undergo the price of handing over misplaced baggage through courier to other people’s houses.

In line with “customer support shortfalls,” Air Canada final month introduced it could scale back flights in July and August.

A spokesperson for the corporate stated it could scale back its agenda through 154 flights in line with day on moderate for the ones two months, with probably the most affected routes anticipated to be to and from Toronto and Montreal.

Previous to that, Air Canada operated roughly 1,000 flights in line with day.

Vanderlubbe stated whilst affordable, the Air Canada discounts will have an effect on other people’s long term commute plans, with fares most likely going up consequently.

“I am hopeful that as that unfolds, we are going to see much less of this and by the point we hit additional into the summer time and most likely Labour Day, it is with a bit of luck long past,” he stated.

With recordsdata from CTV Information