Individuals of the Palma circle of relatives concept they’d be sipping margaritas on a seashore in Varadero, Cuba this week, however allege that they had hassle boarding their Sunwing flight because of delays and deficient verbal exchange.
Francisco Palma and his daughter Gianna Palma arrived on the Calgary Global Airport on Monday morning to take a 9:30 a.m. Sunwing flight to Veradero that they booked 3 months in the past, however discovered it have been rescheduled to twelve:47 a.m. Tuesday.
“We had to return house, and there is six people. We went again house after which we saved checking the standing of the flight and so they saved converting it,” Palma mentioned.
The 12:47 a.m. flight was once then rescheduled to leave at 4:11 a.m. on Tuesday.
Palma says when he checked the Sunwing web site prior to mattress, it confirmed the flight as being rescheduled as soon as once more to take off at 2:07 a.m. on Wednesday.
Pondering he did not want to be on the airport till Wednesday, Palma mentioned he woke up at 4:55 a.m. on Tuesday to a telephone name from Sunwing pronouncing they have been looking ahead to him and his daughter to get to the aircraft, and that they should arrive inside of 20 mins or they would pass over their flight.
“Part of my circle of relatives was once already at the aircraft, but if we were given right here (Sunwing) instructed us that they could not take anyone else within the aircraft – that we have been too past due,” Palma mentioned.
The Sunwing flight took off from Calgary at 6:36 a.m., touchdown in Toronto prior to making its technique to Cuba.
Francisco Palma and his daughter Gianna Palma attempted to fly to Cuba, however whinge they by no means were given their on account of problems with Sunwing. “They’re making it seem like its our fault that we neglected our flight,” mentioned Francisco Palma. “Now we have been looking ahead to this vacation for greater than two years on account of COVID.”
“I’m tremendous dissatisfied,” mentioned Gianna. “I’m a unmarried mother, that is my first holiday in goodbye and (I’m) bringing my son with me, it was once a large deal.”
The Palma’s say they really feel verbal exchange with the Sunwing Airways was once deficient, and whinge that regardless that they signed up for textual content signals about their flight they didn’t obtain any.
“I paintings two jobs, I’m a pupil, I will be able to’t manage to pay for to be taking holiday time and I used to be ready to do it for this one time, and there’s not anything now that may make up for that,” mentioned Gianna.
Francisco says he’s going to by no means guide with Sunwing once more.
CTV Information contacted Sunwing Airways looking for a reaction, and has since realized the circle of relatives will probably be getting money back. CLICK HERE to learn extra.