American Airlines and Microsoft partnership takes flight to create a smoother travel experience for customers and better technology tools for team members

American Airlines and Microsoft partnership takes flight to create a smoother travel experience for customers and better technology tools for team members
American Airlines and Microsoft partnership takes flight to create a smoother travel experience for customers and better technology tools for team members
American Airways and Microsoft announce partnership to improve the airline’s operations. Image courtesy of American Airways

As summer season vacation season methods, companies streamline operations and reimagine group member and traveler activities with the Microsoft Cloud

FORT Worth, Texas, and REDMOND, Clean. — May 18, 2022 — American Airlines and Microsoft Corp. are partnering to use technological innovation to produce much better, additional connected experiences for shoppers and American Airways crew members, supporting the strong functions of the world’s most significant airline. As component of the partnership, American will use Microsoft Azure as its chosen cloud system for its airline applications and vital workloads, noticeably accelerating its digital transformation and building Microsoft one particular of the airline’s biggest technological innovation associates.

With journey and tourism this calendar year expected to surpass pre-pandemic concentrations, the businesses are making ready for a foreseeable future in which buyers expect their travel encounter to mimic the rest of their lives — more related, extra personalized and much more on demand from customers than at any time.

American Airlines and Microsoft logosBy means of their partnership, American and Microsoft purpose to use facts and digital systems to meet purchaser needs whilst also streamlining business enterprise procedures to give American team customers the resources that allow a smoother travel encounter for customers. For case in point, the firms envision a upcoming in which each factor of the shopper working experience and airline operations will be optimized working with highly developed analytics and other digital technologies — from improved bag tracking and computerized rerouting of flights dependent on weather situations to employing digital twins to simulate functions at major hubs and proactively regulate to increase efficiencies.

“Reliably operating 1000’s of flights all around the environment to consider customers to hundreds of destinations is critical to American, which is why the airline has chosen Microsoft’s technologies to guidance our purposes,” claimed American Airlines Main Details Officer Maya Leibman. “With the electric power of Microsoft Azure, American can innovate and accelerate its technologies transformation, offering our crew users augmented resources to give our prospects with an improved journey experience.”

“As the airline business carries on to renovate, building a electronic engineering basis in the cloud will be vital for potential resilience,” mentioned Judson Althoff, EVP and main professional officer, Microsoft. “Through our partnership, American Airlines is taking a ahead-contemplating, cloud-initially solution to employing knowledge, AI and our collaboration platforms to reimagine not only its have operations but the ordeals of its personnel and clients.”

By now, American and Microsoft are progressing towards revolutionary and transformational activities for airline workers and consumers.

Using knowledge to streamline functions and lessen journey ache points

When an plane lands at American’s most significant hub, Dallas Fort Worthy of Global Airport (DFW), reaching the gate swiftly is crucial to managing a clean operation. American and Microsoft are applying the power of AI, equipment studying and data analytics to minimize taxi time, saving countless numbers of gallons of jet gasoline for every 12 months and offering connecting buyers extra time to make their next flights. Designed on Azure, American’s smart gating method supplies actual-time evaluation of knowledge points, such as routing and runway facts, to immediately assign the nearest offered gate to arriving plane. Formerly, gating selections for American’s 136 gates at DFW expected far more guide involvement from gate planners. Now, the system can seem at various info factors simultaneously for the hundreds of daily arrivals, saving far more than a moment of taxi time for each flight. That provides up to 10 several hours of diminished taxi time per day, reduced fuel utilization and diminished CO2 emissions.

Maximizing frontline collaboration to travel superior purchaser ordeals

For a flight to leave on time can take quite a few workforce members guiding the scenes. Every day, upkeep staff, ground crew, pilots, flight attendants and gate agents work jointly to make certain that each flight departs on time. Until a short while ago, these group associates — who are always on the go and hardly ever tied to a desk — relied on accessing info via desktop personal computers or laptops. American and Microsoft designed the ConnectMe app, which team customers can entry from any mobile system through a Microsoft Power Apps-enabled app in Microsoft Groups. With information now at its fingertips, American has accelerated plane change occasions at gates and connected countless numbers of frontline team customers by means of a single platform.

Generating a cloud system for the long run of airline operations

Operating the world’s greatest airline is no tiny feat. Now, as a result of American’s partnership with Microsoft, the airline will migrate and centralize strategic operational workloads — these kinds of as its facts warehouse and various legacy apps — in a person Functions Hub on Azure, becoming just one of the initial worldwide airlines to embrace a complete cloud technique for all its company spots. With its Operations Hub on Azure, American strategies to help you save charges, boost effectiveness and scalability, and progress toward its ambitious sustainability targets.

In addition to their cloud partnership, the providers are deepening their marriage to assist Microsoft employee travel. By means of the very most well-liked partnership with American, Microsoft staff members will acquire new, improved rewards when they pick out American or its alliance associates for their business enterprise travel. Moreover, American and Microsoft may perhaps use Microsoft employee opinions to inform long run improvements to continue driving a a lot more related, seamless and customized journey working experience.

About American Airlines Group

To Care for Persons on Life’s Journey®. Shares of American Airlines Group Inc. trade on Nasdaq beneath the ticker symbol AAL, and the company’s inventory is bundled in the S&P 500. Study additional about what’s taking place at American by visiting and hook up with American on Twitter @AmericanAir and at

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) allows electronic transformation for the period of an intelligent cloud and an smart edge. Its mission is to empower just about every individual and each and every corporation on the planet to accomplish a lot more.

For much more facts, push only:

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

Andrea Koos, American Airlines, (817) 247-4748, [email protected]

Take note to editors: For more facts, information and perspectives from Microsoft, make sure you stop by the Microsoft Information Middle at World wide web back links, telephone quantities and titles had been right at time of publication but might have changed. For additional support, journalists and analysts may call Microsoft’s Rapid Response Staff or other acceptable contacts listed at


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